{"id":7477,"date":"2026-08-25T15:56:18","date_gmt":"2026-08-25T15:56:18","guid":{"rendered":"https:\/\/alltranscargogroup.com\/?post_type=awsm_job_openings&#038;p=7477"},"modified":"2026-08-25T15:56:19","modified_gmt":"2026-08-25T15:56:19","slug":"analista-de-customer-service-brasil","status":"publish","type":"awsm_job_openings","link":"https:\/\/alltranscargogroup.com\/en\/jobs\/analista-de-customer-service-brasil\/","title":{"rendered":"Analista de Customer Service Brasil"},"content":{"rendered":"<p class=\"wp-block-paragraph\">Na All Trans Cargo Group, empresa internacional especializada em log\u00edstica e transporte de carga multimodal (mar\u00edtima, a\u00e9rea e terrestre), buscamos um Analista de Customer Service \/ Opera\u00e7\u00f5es para fortalecer nossa equipe em S\u00e3o Paulo.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Objetivo do cargo:<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Coordenar de ponta a ponta as opera\u00e7\u00f5es log\u00edsticas, garantindo o acompanhamento eficiente dos embarques, comunica\u00e7\u00e3o proativa com clientes, agentes e fornecedores, cumprimento dos <strong>SLAs<\/strong> e resolu\u00e7\u00e3o \u00e1gil de ocorr\u00eancias ao longo da opera\u00e7\u00e3o internacional.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Requisitos:<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Experi\u00eancia comprovada em Customer Service Operacional, Opera\u00e7\u00f5es Log\u00edsticas ou coordena\u00e7\u00e3o de embarques em freight forwarding. <em>(Indispens\u00e1vel)<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ingl\u00eas avan\u00e7ado\/fluente, com capacidade para comunica\u00e7\u00e3o internacional di\u00e1ria. <em>(Indispens\u00e1vel)<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Conhecimento em:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>SLA e acompanhamento operacional<\/strong><\/li>\n\n\n\n<li>Follow-up de embarques<\/li>\n\n\n\n<li>Execu\u00e7\u00e3o e coordena\u00e7\u00e3o de opera\u00e7\u00f5es<\/li>\n\n\n\n<li>Comunica\u00e7\u00e3o com co-loaders, agentes e fornecedores internacionais<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Experi\u00eancia com sistemas log\u00edsticos, SAP, ERP ou ferramentas similares.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Perfil \u00e1gil, organizado, resiliente e orientado \u00e0 solu\u00e7\u00e3o.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Principais responsabilidade<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Coordena\u00e7\u00e3o end to end: Acompanhar todas as etapas dos embarques, desde a origem at\u00e9 a entrega.Customer Service: Manter comunica\u00e7\u00e3o proativa com clientes, agentes e fornecedores.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Acompanhamento operacional: Monitorar embarques, prazos, documenta\u00e7\u00e3o e cumprimento dos SLAs.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Gest\u00e3o de ocorr\u00eancias: Identificar riscos e resolver problemas antes que escalem.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Follow-up internacional: Garantir informa\u00e7\u00f5es atualizadas e precisas para todas as partes envolvidas.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Integra\u00e7\u00e3o operacional: Coordenar as demandas entre clientes, agentes, co-loaders e equipes internas.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Compet\u00eancias-chave:<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Orienta\u00e7\u00e3o para solu\u00e7\u00e3o de problemas.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Agilidade e capacidade de prioriza\u00e7\u00e3o.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Comunica\u00e7\u00e3o clara e eficiente.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Organiza\u00e7\u00e3o e aten\u00e7\u00e3o aos detalhes.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Resili\u00eancia em ambientes din\u00e2micos.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Proatividade e senso de urg\u00eancia.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Orienta\u00e7\u00e3o ao cliente e aos resultados.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>O que oferecemos?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Oportunidade de crescimento em uma empresa log\u00edstica internacional em expans\u00e3o.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ambiente multicultural e din\u00e2mico<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">.Desenvolvimento profissional na \u00e1rea de Customer Service e Opera\u00e7\u00f5es Log\u00edsticas.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Oportunidade de atuar em opera\u00e7\u00f5es internacionais e multimodais.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pacote salarial competitivo de acordo com o mercado.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Nota importante<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Candidate se apenas se cumprir com o perfil requerido.<\/p>","protected":false},"excerpt":{"rendered":"<p>Na All Trans Cargo Group, empresa internacional especializada em log\u00edstica e transporte de carga multimodal (mar\u00edtima, a\u00e9rea e terrestre), buscamos um Analista de Customer Service \/ Opera\u00e7\u00f5es para fortalecer nossa equipe em S\u00e3o Paulo. Objetivo do cargo: Coordenar de ponta a ponta as opera\u00e7\u00f5es log\u00edsticas, garantindo o acompanhamento eficiente dos embarques, comunica\u00e7\u00e3o proativa com clientes, [&#8230;]\n","protected":false},"author":2,"template":"","meta":{"awsm_set_exp_list":"","awsm_job_expiry":"","awsm_exp_list_display":"","_joinchat":[]},"class_list":["post-7477","awsm_job_openings","type-awsm_job_openings","status-publish","hentry","job-category-customer-service","job-type-full-time","job-location-brasil","job-location-sao-paulo"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Analista de Customer Service Brasil | Freight Forwarding<\/title>\n<meta name=\"description\" content=\"Apply for a Analista de Customer Service job in Brasil. Join ATC, a global freight forwarder, and manage international agents, trade lanes, and competitive logistics strategies.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/alltranscargogroup.com\/en\/jobs\/analista-de-customer-service-brasil\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Analista de Customer Service Brasil | Freight Forwarding\" \/>\n<meta property=\"og:description\" content=\"Apply for a Analista de Customer Service job in Brasil. Join ATC, a global freight forwarder, and manage international agents, trade lanes, and competitive logistics strategies.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/alltranscargogroup.com\/en\/jobs\/analista-de-customer-service-brasil\/\" \/>\n<meta property=\"og:site_name\" content=\"All Trans Cargo Group\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/Alltranscargogroup\" \/>\n<meta property=\"article:modified_time\" content=\"2026-08-25T15:56:19+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@alltranscargo\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/alltranscargogroup.com\\\/jobs\\\/analista-de-customer-service-brasil\\\/\",\"url\":\"https:\\\/\\\/alltranscargogroup.com\\\/jobs\\\/analista-de-customer-service-brasil\\\/\",\"name\":\"Analista de Customer Service Brasil | Freight Forwarding\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/alltranscargogroup.com\\\/#website\"},\"datePublished\":\"2026-08-25T15:56:18+00:00\",\"dateModified\":\"2026-08-25T15:56:19+00:00\",\"description\":\"Apply for a Analista de Customer Service job in Brasil. 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